Fundraising and public relations (PR) consulting: KirtManecke.com
Book coaching: TopBookCoach.com
Teen coaching: Click here for teen coaching

FREE 20-Minute Zoom Discovery Call and Consultation
Please email Kirt at kirt@smilethebook.com to claim your spot and we will set up a time to talk about your challenges and discuss the best training for your needs.

VIRTUAL TRAINING

Virtual Social and Career Skills Presentation
Duration: 40 - 45 Minutes
Rate: $995

Join me for an engaging Zoom session with your class where I’ll cover essential social, customer service, and career skills from my book, Smile & Succeed for Teens.

Objective: Equip your students with the social skills and confidence they need to thrive in the workplace while ensuring customer satisfaction.

Format:

• 25-minute interactive presentation
• 15 minutes for Q&A
  
  

It’s highly recommended that students read Smile & Succeed for Teens prior to the session.

Payment: We accept purchase orders from schools or credit card payments. Please send your purchase order or request to pay by credit card to kirt@smilethebook.com.

Key Topics Covered:

• Job interview preparation tips
• Smiling and greeting customers
• How to introduce yourself to new friends and co-workers
• Social skills
• Electronic etiquette
• Body language essentials
• The importance of saying "please" and "thank you"
• Listening skills
• Answering the phone with a smile
• Following up effectively
• And more!

Virtual Customer Service and Sales Crash Course
Duration: 60 Minutes
Rate: $995

Want a team of top performers? This course covers the Top Ten plus other skills from my book, SMILE: Sell More with Amazing Customer Service.

Objective: A highly skilled team of top performers resulting in enhanced customer service and increased sales.

Format:

• 45-minute interactive presentation
• 15 minutes for Q&A
  
  

It’s highly recommended that attendees read SMILE: Sell More with Amazing Customer Service prior to the session.

Payment: We accept purchase orders from schools or credit card payments. Please send your purchase order or request to pay by credit card to kirt@smilethebook.com.

Key Topics Covered:

• Smiling and greeting customers
• Electronic etiquette
• Body language
• Saying "please" and "thank you"
• Active listening
• Probing and asking questions
• Answering the phone with a smile
• Walking customers to destination instead of pointing
• Engaging customers
• Acknowledging new customers—even when busy
• Alternatives to asking, "Can I help you?"
• Identifying customers' true buying motives
• Understanding your products and the competition
• Essential sales skills
• Overcoming the fear of selling
• Communicating features and benefits
• Controlling the sale
• Suggestive selling
• And more!

Get Started

Please contact Kirt at kirt@smilethebook.com or call 248-685-0483 to confirm a date and time. Once confirmed you will receive a link by email for payment. Thank you.